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Try our Connection Troubleshooter!

Clock Offline (text version)

  1. At the home screen where the date and time are displayed, there are 2 indicators in the top right corner.
  • Indicator 1 = Internet (local). This is STEP 1 in the connection process
  • Indicator 2 = Database (cloud). This is STEP 2 in the connection process

x over both icons = not connecting to the local internet (Ethernet of WiFi)

[STEP 1]

-WiFi-

WiFi card in the clock is 2.4 ghz ONLY. 5g networks do not populate in the network list.

Menu>WiFi. Make sure switch is set to “ON”

**If Ethernet is plugged in, set Ethernet to “OFF”

Select the primary WiFi network from the network list by tapping on it.

IF YOU ARE UNSURE WHICH NETWORK TO SELECT, CONTACT YOUR LOCAL IT OR INTERNET SERVICE PROVIDER

Enter the password and press connect. 

Secured = Usually indicates incorrect password

If Secured:

1. Check “Show Password” and re-enter to confirm the password is 100% accurate
2. Check if the password was changed
3. Re-start the router and attempt to reconnect
4. Connect the clock via ethernet to jump-start the WiFi connection (see below)
5. Enter the IP address listed on the router and log in to the router. Check the password there.
6. Try an alternate power source (different outlet) to power the clock and attempt to re-connect.
7. Connect to Mobile Hotspot (if all else fails to determine if there is a problem with the clock or with the network)
8. Make sure PC is on the same network. Cmd > ipconfig to get the ipv4 > ping the IP listed in the wifi menu (oh boy screenshots)

Disconnected = Router rejected the request from the time clock

If Disconnected:

1. Restart the router

2. Connect to a different WiFi network
3. Ethernet trick
4. Set a static IP (try to force a connection)
5. Try an alternate power source (different outlet) to power the clock and attempt to re-connect.
6. Make sure the network is one of these security protocols: Web, WPA/WPA2, 802.1xEAP
7. Connect to Mobile Hotspot (if all else fails to determine if there is a problem with the clock or with the network)

(add hidden network screenshot)

Connected = Successfully connected to the WiFi. Proceed to STEP 2

[STEP 2]

-Ethernet-

Menu>Ethernet. Make sure switch is set to “ON”

Check the IP address.

If 192.168.1.128, this is the factory default IP address. Clock is not accepting an IP through the router.

1.Uplug and reconnect the Ethernet cable.

Check the IP. Check the Ethernet Indicator

2.Check the other end of the cable (Switch or Router), uplug and reconnect the cable. Make sure switch is plugged in to the cable.

  • Try plugging in the Ethernet cable into a differnet port on the network switch or router
  1. Try a different Ethernet cable

Step 2:

Make sure the correct desination IP is entered.

Menu> Host PC Settings

204.11.236.132 Port: 443
204.11.236.181 Port: 5011

If one of the 2 desination and port number combinations has been enterred and the clock still does not connect,

Check firewall.

Connect to mobile hotspot if all else fails to check if there is a problem with the device or if the local network is blocking the connection.

If mobile hotspot does not connect, borrow someone else’s phone and attempt to connect to their hot spot.

If the time clock does not connect to any network or any mobile hotspot. Call 1-888-783-1493 for further assistance.