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C:\Users\Kevin Kulik\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\AC\INetCache\Content.MSO\A9C80D6.tmp Welcome to EasyClocking!

EasyClocking is a Time and Attendance company that sells and develops time clocks and a subscription-based software.

Part 1 – Time Clocks

A time clock is a device used to record employee data. Each record, or punch, is saved and uploaded to the software to be analyzed for

employee management and payroll functions.

Time clocks can record punches in the form of fingerprint , proximity card , pin number , and iris scan .

Image result for easy clocking process payroll

The Easy Clocking Cycle:

EasyClocking Time & Attendance Software Losing Money Graphic 1. Collect Data  2. Transfer Data  3. Manage Data 4. Process Payroll

We sell and support 2 types of time clocks. EC and Xenio.

EC Time Clock Series (Not in Production)

C:\Users\Kevin Kulik\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\AC\INetCache\Content.MSO\921384B5.tmp                            C:\Users\Kevin Kulik\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\AC\INetCache\Content.MSO\D4AD129E.tmp                                      

EC20 EC50 EC200 EC500 EC700

Serial starts: 220                                                      140                                                       240                                              340                                  349

Xenio Time Clock Series (In Production) 

Easy Clocking Xenio 20 USB Fingerprint Scanner Easy Clocking Fingerprint Clock Xenio 200 Easy Clocking Fingerprint Clock Xenio 500 Easy Clocking Fingerprint Clock Xenio 700 Easy Clocking IRIS Recognition Time Clock

Xenio 20                                                    Xenio 200                                         Xenio 500                                 Xenio 700                                Xenio i1000

Serial starts: 220 620 655 675 810

EasyClocking Data Collection Graphic Small                                         

                                                                                             Xenio R700                               Xenio M200

Serial starts:                                                                             74                                               699

Each device has a serial number that you will use to identify the time clock.

Part 2 – Software

This is the PC login screen

EasyClocking Time & Attendance software works with Google Chrome, Safari, IE and Firefox

This is the software. Logging in and familiarizing yourself with the features is recommended.

You may request access to a test account from a manager or supervisor.

For more educational content on the software, take a look at the Easy Clocking Help Guide and KK Guides Dropbox

Part 3 – Account Overview

There are 2 types of customer accounts. Hosted and Installed. Hosted accounts are hosted by us and can be accessed through the internet. Installed accounts are hosted by the customers themselves and accessed through an intranet, or server

Hosted Installed

Image result for connecting to the internet

License Types:

Image result for easy clocking logo TAH – Time and Attendance Hosted

Image result for easy clocking logo TAI – Time and Attendance Installed

C:\Users\Kevin Kulik\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\AC\INetCache\Content.MSO\2F8E25BA.tmp TLH – Time Logix Hosted

C:\Users\Kevin Kulik\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\AC\INetCache\Content.MSO\712F25D8.tmpTLI – Time Logix Installed

Module Types: TAH – SPJTMAX

S = Schedules P = PTO J = Job Tracking T = Timecards M = Mobile App A = Access Control X = API

Image result for headset iconPart 4 – Customer Service

Now let’s get into the role of Customer Service.

1. Greet the customer.

2. Identify the customer.

Ask for Company ID/Customer ID (for example, 39861)

* Forgot customer ID? If the customer is logged in, see below.

You can also ask for the serial # of the customer’s device to identify them.

The serial # is usually located on:

1. The back of the time clock.

2. In the time clock listed under Menu>Settings>About Device.

3. In the Data Collection Tab on the software.

For EC Clocks:

This image has an empty alt attribute; its file name is picss.png

  • If new customer, send to Sales Dept.

3. Search it on the CRM

(You can also search for customer name, company name, and serial number)

4. Check for support

5. What can I help you with? (diagnosis)

  • Billing, Payments, Add/Decrease Max # of users, buy new time clocks & time clocks accessories, add a module to the account (PTO, Schedules, Mobile, API, Job Costing) – Send to Account Management)
    • Generally, if the customer wants to buy ANYTHING, send to account management.
  • Big red letters on the CRM, if they want to make a purchase – Send to the Sales Rep (example below)

All Technical issues – Send to Technical Support by creating a Support Ticket

  • Software issues, Time clock issues, Unable to log in, Clock Offline, etc.
    • Generally, if they are experiencing any problems with our service, create a support ticket.

When in doubt, create a support ticket and tech support will handle it from there.

6. Use the provided information to create a ticket.

End note: If you need any help, feel free to ask. We’re all in this together.

-Professor Timeclock